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FAQs

Everything you need to know

Quick answers to the most common questions

Product & Sound
Austin speakers are designed with a wooden acoustic body that reduces distortion and delivers cleaner, warmer sound compared to typical plastic speakers.
Yes, with 80W output, Austin speakers deliver loud, clear sound that easily fills rooms and large spaces.
Yes, the speaker is designed for outdoor use with long battery life and water resistance for everyday durability.
Austin speakers support multiple formats including Bluetooth, AUX, USB, and TF card playback, making them compatible with most devices and music sources.
Yes, it offers multiple sound modes including music, bass, and karaoke modes to suit different listening preferences.
TWS (True Wireless Stereo) allows you to connect two speakers wirelessly for a true left-right stereo sound experience.
Battery
Austin speakers offer up to 20 hours of playback at moderate volume levels.
Yes, the built-in powerbank feature allows you to charge devices like smartphones while using the speaker.
Typically it takes a few hours using the provided charging input.
No, the wooden structure minimizes distortion, ensuring clarity even at higher volumes.
Orders
You can order directly from our website or through authorized offline stores.
Orders are processed within 24–48 hours, and delivery timelines depend on your location.
Once your order is shipped, you will receive tracking details via email or SMS.
Returns
Returns are accepted for eligible cases if the request is raised within the specified return window.
Products with manufacturing defects or issues reported within the defined time frame are eligible for replacement.
The product must be unused, in original packaging, with all accessories intact.
You can raise a request through our support form or contact our support team via email.
Warranty
All Austin speakers come with a 2-year warranty from the date of purchase.
No, the warranty is non-transferable and valid only for the original purchaser with the invoice.
Yes, the original purchase bill is required to avail warranty services.
Warranty covers manufacturing defects and performance-related issues under normal usage conditions.
Registration
Warranty is valid from purchase, but registering your product helps with faster support and record management.
You can register your product by logging into our website and submitting your purchase details.
Registering helps you access quicker support, maintain purchase records, and stay updated with product information.
Troubleshooting
Ensure Bluetooth is enabled, keep the speaker in pairing mode, and select it from your device's Bluetooth list.
Check the volume level, ensure proper placement, and switch between sound modes for better output.
Yes, using TWS mode you can pair two speakers for a stereo experience.
Yes, it supports AUX and other input modes for wired playback.
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