Privacy Policy

At Austin Acoustics, we take your privacy seriously. This policy explains what information we collect when you visit theaustinacoustics.com or make a purchase, how we use it, and how we protect it.

Information We Collect

When you place an order or create an account with us, we collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Payment details (processed securely — we do not store card information)

We also collect basic browsing data through cookies to understand how visitors use our website and to improve your experience.

How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders
  • Send order confirmations, invoices, and shipping updates
  • Respond to your queries and support requests
  • Improve our website and services
  • Send you updates about Austin Acoustics products and offers (you can opt out at any time)

What We Don't Do

We do not sell, rent, or share your personal information with any third party for advertising or commercial purposes. Your data stays with us.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All transactions on our website are encrypted and processed securely.

Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, including order processing, legal obligations, and dispute resolution, after which it is securely deleted or anonymised.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your data, subject to legal obligations
  • Opt out of marketing communications at any time

To exercise any of these rights, write to us at care@theaustinacoustics.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Contact Us

For any privacy-related concerns, reach out to us at care@theaustinacoustics.com.