Replacement Policy

At Austin Acoustics, we stand behind the quality of every product we ship. If something isn't right, we're here to make it right — within the terms outlined below.

Replacement Window

We offer a 7 business day replacement window from the date of delivery. Replacement requests raised after 7 business days from the date of delivery will not be entertained under any circumstances.

Please note: Austin Acoustics does not offer returns or refunds. Replacement is the only resolution available under this policy.

This Policy Applies To

Purchases made directly through theaustinacoustics.com. For purchases made on Amazon or Flipkart, the respective platform's replacement and return policy will apply. For purchases made at Unicorn stores, please contact the store directly.

Mandatory Unboxing Video

An unboxing video is compulsory for all replacement requests. No exceptions.

The video must:

  • Begin before the outer packaging is opened
  • Clearly capture the condition of the box and product as received
  • Be continuous and unedited

Replacement requests submitted without a valid unboxing video will be automatically rejected. We strongly recommend recording your unboxing at the time of delivery, regardless of whether the product appears damaged.

What is Covered

Replacements are applicable under the following conditions only:

  • Manufacturing defect confirmed upon inspection
  • Physical damage caused during transit, as evidenced by the unboxing video

What is Not Covered

The following are not eligible for replacement:

  • Accidental damage caused after delivery
  • Damage resulting from misuse, negligence, or unauthorised modification
  • Products with tampered or missing serial numbers
  • Claims raised after 7 business days from the date of delivery
  • Requests submitted without a valid unboxing video

Shipping Terms

Return shipping charges are to be borne by the customer. Once your replacement request is approved and the product is received and inspected by us, Austin Acoustics will bear the full shipping cost of delivering the replacement unit to your address.

How to Raise a Replacement Request

  1. Email us at care@theaustinacoustics.com within 7 business days of delivery
  2. Include your order ID and proof of purchase
  3. Describe the issue clearly
  4. Attach your unboxing video or share a link to it

Our team will review your request and revert with next steps. If your claim is approved, you will receive instructions for returning the product.

Important Notes

  • Replacement units are subject to stock availability. In the rare event that the same product is unavailable, we will communicate timelines or offer a suitable resolution.
  • Austin Acoustics reserves the right to inspect the returned product before approving a replacement. If the product does not meet the eligibility criteria upon inspection, the request will be declined and the product returned to you.